Payment of Fees
Families will be invoiced fortnightly.
The only form of payment accepted at Castle Hill Funhouse is via Direct Debit.
To support families, Castle Hill Funhouse has committed to paying the setup fee and fortnightly transaction fees for families who provide their bank details.
Families using credit card payment options will need to pay the fortnightly direct debit transaction fees.
Late fee payment applies for families not paying their fees.
Families wishing to pay monthly or by the term must discuss this with the Admin Team or the Centre Manager.
For the safety of the children, staff and families, the Management Committee advises that there is to be no form of payment at the Centre.
Non-Payment of Fees
Overdue family accounts will be handled in the following manner:
1. Accounts unpaid after a week of receiving the invoice will receive a reminder notice with a late fee of $20.00. The family will have until the end of the week to rectify the situation
2. If the account is not settled in full by the end of the next week, a further fee of $20.00 will be charged and another reminder sent indicating the late payment charge and a request for full settlement of the account. The notice will also indicate the child/children's position at the Centre is now in jeopardy
3. If by the end of the next week the account has not been finalised (Week 4), the families bookings and enrolment at the Centre will be cancelled. Legal action may then be commenced with the cost of this action charged to the families account
4. If the family wishes to return to the Centre after full payment of outstanding fees, the parents/guardian will need to complete and sign a new enrolment form, stating they have read and understood the conditions of use of the Centre. Another full year membership fee, along with all outstanding fees, must be paid prior to acceptance of the new enrolment form with a condition of paying fees using the direct debit option only.
Non-Notification Fee Explained
The non-notification fee applies when a family forgets to notify the Centre that their child/ren will be absent for a booked session.
To notify the Centre of any absences, families will need to use the Xplor Home App.
Click here for guidance on marking your child/ren absent.
Date our fees were last changed